Returns Policy

RETURNS POLICY

We want you to be confident when ordering from Steamies Baits. If something isn’t right, this page explains how returns work for clothing, bait products, and any faulty items, as well as where to send returned goods.

If you have any questions before returning an item, please contact our team and we’ll be happy to help.

 

We offer 14-day returns across our range, with the exception of freezer baits which cannot be returned. Successful returns can be compensated with a refund.

Returns Address.

Individual Baits- Unit 8 Skein Enterprise Park Wrotham Kent TN15 7LB 

1. Bait Items

Bait products (excluding freezer bait) can be returned for a refund within 14 days of delivery. Please inform us of the return via Steamies@hotmail.co.uk and return the package to the returns address above.

Requests for replacement items due to faults or damage must be made within 14 days of delivery. Please contact us via steamies@hotmail.co.uk. Replacement items will only be sent out following evidence of the item being damaged or faulty.

2. Freezer Baits. Due to the nature of the product, Freezer bait products cannot be returned once shipped.

 

3. How to Return an Item

1. Contact us first with your order number and reason for return.
2. If the item is damaged/faulty, upload or email clear photos/evidence.
3. We’ll confirm whether the return is accepted and provide any required return instructions.
4. Send the item back to the address above securely packaged.

Once we have received and inspected the return, we’ll process the refund.

4. Refund Method

• Refund: Returned items will be refunded via the original payment method.

5. Return Shipping Costs

Unless an item is confirmed damaged or faulty, return shipping costs are the responsibility of the customer.

6. Warranties & Guarantees

We do not offer any additional warranties or guarantees outside those already covered within our Terms & Conditions.